Legal
Privacy Policy
Last updated: December 2025
1. Introduction
HolaRoof S.L. ("HolaRoof", "we", "us", or "our") is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website holaroof.com or use our platform services.
2. Information We Collect
Information You Provide
- Account registration details (name, email address, password)
- Profile information (phone number, country, company details)
- Project and roof configuration data
- Communications you send us via contact forms or email
- Partner application information
Information Collected Automatically
- Log data (IP address, browser type, pages visited, time and date)
- Device information (hardware model, operating system)
- Cookie and usage data (see our Cookie Policy)
- Analytics data collected via Google Analytics
3. How We Use Your Information
We use the information we collect to:
- Provide, operate, and maintain our platform and services
- Process and manage your account and projects
- Send transactional and service communications
- Respond to your inquiries and provide customer support
- Analyse usage patterns to improve our platform
- Comply with legal obligations and enforce our terms
- Send marketing communications where you have consented
4. Legal Basis for Processing (GDPR)
For users in the European Economic Area, we process your personal data under the following legal bases:
- Contract: Processing necessary to perform the services you have requested
- Legitimate interests: Improving our services, fraud prevention, and security
- Consent: Marketing communications and non-essential cookies
- Legal obligation: Compliance with applicable laws and regulations
5. Data Sharing and Disclosure
We do not sell your personal data. We may share your information with:
- Service providers who assist in operating our platform (hosting, email, analytics)
- Certified installers or partners where you have requested to be connected
- Legal authorities where required by law or to protect our rights
6. Data Retention
We retain your personal data for as long as your account is active or as needed to provide services. You may request deletion of your account and associated data at any time. Some data may be retained for legal or compliance purposes after account deletion.
7. Your Rights
Under GDPR and applicable data protection laws, you have the right to:
- Access the personal data we hold about you
- Correct inaccurate or incomplete data
- Request deletion of your personal data
- Object to or restrict processing of your data
- Data portability -- receive your data in a structured format
- Withdraw consent at any time where processing is based on consent
To exercise your rights, contact us at info@holaroof.com.
8. Security
We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure.
9. International Transfers
Your data may be processed in countries outside the EEA. Where this occurs, we ensure appropriate safeguards are in place in accordance with GDPR requirements.
10. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the new policy on this page with an updated date.
11. Contact
HolaRoof S.L.
Avenida Teodomiro 19, 03300 Orihuela, Alicante, Spain
Reg. No. B22655179
Email: info@holaroof.com